If you refund before the buyer can escalate then you get no defect. If you do nothing and the buyer escalates you are forced to refund and get a defect. Tracking is the seller's responsibility, not having it does not stop escalation. Personally, if this were my case, meh I'd probably issue the refund just to be on the right side of things. Yes, even if the buyer gets a free item. Call it good for karma. Message 5 of In response to ibeforej.
I hate photobucket right now Message 6 of Message 7 of Message 8 of It really is amazing, this tracking number. Maybe if you're not presently using one you should give it a try. Message 9 of In response to vrie Message 10 of Message 11 of Message 12 of In response to bebe Message 6 of Message 7 of In response to russells Yes, because if the buyer had a legitimate claim, given the opportunity, they would return the item.
If they choose not to, they must find it worth keeping and therefore the seller should not receive a defect for trying to do what is expected of them. Call and call agian. It may take a few calls, but it will be done. Just get it closed in your favor while on the phone. If you let it time out, it will stick. ANd then it you call, they'll tell you that you should have called before it timed out. Message 8 of Message 10 of Message 11 of And any buyer that does not return a SNAD item should have the case decided against them.
If it's worth keeping, it's worth paying for. And the seller should not be penalized if you decide to change your mind, or if when called on your partial shakedown, you refuse to return, which is what most of the complaints are really about.
Message 12 of Message 13 of Again, if you have replied to the case with Return for Refund, they cannot issue you an unresolved strike, so you have absolutely nothing to lose.
If they decide it no-fault and refund your buyer from their pockets, you are not supposed to receive a defect. If you let it time out, you keep the defect.
If you call and fight, you could get it closed in your favor. This is a no-brainer decision to me What to do now? I didn't accept return at that moment, so I just sent him message with my return address. Never do that when you have a return policy that says you accept returns.
Always respond to any return request - and respond using the Return Request itself - not by going off track using the message system instead. When you don't respond in the Return Request form, you run the risk of having the buyer escalate as this one did and you end up with a strike against you for failing to respond to a case.
There's no scam since most sellers aren't dumb enough to refund before the item comes back. Unfortunately, you didn't properly follow the return procedure which is why the seller was allowed to escalate. When a buyer open a return request for any reason you have 3 business days to respond - and it has to be the official option through the case. The 14 day return window which you feel is applicable isn't accurate - as the buyer did open it within that window.
Where does the case stand now? It's hard to give you a complete answer without knowing that. Did eBay automatically refund them? Cases will time out eventually and you can have them closed in your favor if the buyer fails to respond, but it sounds like it was already found in the buyer's favor? I bet they never respond or return. The holidays ar over so the dress isn't needed anymore. They think they'll get their money back automatically.
So now you wait, and wait, and wait. I've had several of these cases, and eBay keeps extending the deadline for the buyer to return the item. It is highly annoying, as they keep bugging you, asking if you want them to step in and pressure the buyer to send the item back.
I have one currently where the original deadline was in early December, and they are still trying to push a return. Does eBay has the time frame when they will automatically close this case, of course, if buyer doesn't return it or upload any proof of postage?
No, it wasn't clear at all. I opened a case. What happens now? Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, go to the Resolution Center to escalate the case to Customer Support.
How will I get my refund? When Customer Support decides a case in your favor, we'll send your refund to the PayPal email address you used to purchase the item.
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