The outage on both the website and the app for smartphones and tablets has left people unable to check the results from the Euromillions draw last night, or enter the Lotto draw scheduled for this evening.
In a tweet confirming the outage, the National Lottery said: "Due to a power failure in the Watford area this morning, some of our services have been affected - including our website and contact centre. It also seems that some of machines supermarkets use to sell tickets have been impacted by the outage. When asked about whether tickets should now be bought in stores, the official National Lottery Twitter account stated: "Some stores are unaffected, however we strongly advise that players only purchase National Lottery products as part of an essential shop.
ES Money. The Escapist. The Reveller. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem. Apps Categories Entertainment. Overview Download Problems PC. Working Not working. Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu usually the first left button in your phone. Then you close the app that has this issue.
Now open the app again. It may work normally. Press the power off button for few seconds and then choose restart from the menu to restart your device. You will only need to download the feature once for each new game you want to play.
If you are an Android user, having chosen the game, if you are required to download the feature to play the game fully, you will be presented with a series of screen prompts to guide you:. If you use an iOS device, any features required to play the game will automatically download once you have bought the game, and you will only be presented with the download progress screen, as seen below:. I have been charged for a game even though I did not get to play it.
Can I have a refund please? After choosing and buying a game, you would have been prompted to download the feature which enables the full animation for the game. If you chose not to download again, the game will have been played out for you but without the animation, going straight to the outcome.
Unfortunately, it will not be possible to refund you at this point. I want to play an Instant Win Game in the app, why am I being prompted to upgrade? For this reason, we have to launch updated versions of our app from time to time.
Unfortunately this does mean that some older operating systems are no longer compatible with the latest version of The National Lottery app. Skip to content Skip to footer. National Lottery Apps. Help with updating The National Lottery app. Why have you locked my app version? Why do you lock older versions of the app? Will I still be able to scan my tickets? Go to our website using your web browser e. Information about the latest app version. Why are the games on the app different to on the website?
We have had to create separate lists of games for the app and web for technical reasons. How do I finish a game on the app that I previously started on the app? How do I finish a game that I previously started on the website on the app?
I can't update the app as my iPhone is running on an old version of iOS, and I don't want to update the iOS version Unfortunately, you will need to update your iOS in order to download our latest app.
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